ACCOUNT

BENEFITS OF CREATING AN ACCOUNT?

By creating an account, you get access to your own Wish list and Shopping bag, meaning every product you add gets stored and saved for your next attuale.com visit. In addition, you get access to ‘Your orders’ for purchases history and to track any order on the way.

 

FORGOTTEN PASSWORD?

To re-set your password, follow the ‘Forgot your password?’ link on SIGN IN page and enter your email address. You will then receive an email allowing you to reset the password. For further assistance, you may CONTACT US.

 

IS PERSONAL AND BANKING INFORMATION KEPT PRIVATE?

Surely. All personal data and information are kept highly confidential on secure servers . We does not share the details with anyone without consent or if legally permitted to. In addition, all payment information is secured by our payment gateway provider , which is both PCI and DSS certified. Card details and passwords cannot be accessed by any member of the employees. .

 

CAN I CHANGE MY PERSONAL INFORMATION?

Yes, you can. To change or update your personal information,

ORDERS AND DELIVERY

HOW TO PLACE AN ORDER ONLINE?

Follow the easy steps for a successful order:

  1. Browse the Site: narrow your search based on categories, brands or edits
  2. Add to the Shopping bag the item(s) you wish to purchase
  3. When satisfied with the selected items, proceed to checkout
  4. Sign in to your account if not done so already. Or, if you do not have an account, simply use ‘Guest checkout’
  5. Enter your personal and payment information
  6. As soon as the order is complete you will receive an email confirmation with a summary of the order and order number.

 

CAN I PLACE AN ORDER OVER THE PHONE?

We can assist customers via WhatsApp or Phone Call to facilitate the order, however we cannot take card details and process the order.

 

WHERE DO I RECEIVE MY ORDER NUMBER?

Once the order is complete you will receive a confirmation email with your order number provided. You may also find both past and present order numbers under MY ACCOUNT when you log in from the Site.

HOW CAN I MODIFY OR CHANGE AN EXISTING ORDER?

We can accommodate you should you wish to cancel, change sizing or edit your billing and shipping details as long as it is done before the order has been prepared for dispatch.

 

HOW DO I TRACK AN ORDER?

For all Credit Cardl orders: Once the order has been confirmed you will receive an email with your order number. Once the order is dispatched, you will receive a shipment confirmation email with your DHL tracking number.

Please note that deliveries during busy periods may be subject to slight delays however our delivery partner will keep you notified.

 

DO YOU OFFER SAME-DAY DELIVERY?

At the moment, we offer next day delivery within UAE

 

HOW MUCH ARE DUTY AND TAX COSTS?

All prices on the Site are inclusive of the duties and taxes [VAT] for UAE. For orders outside of the UAE, extra charges will apply subject to the duties imposed by each applicable countires jurisdiction. Such additional costs will be displayed before completing your purchase.

 

WHAT DESTINATIONS DOES BALQEES SHIP TO?

Throughout our reliable partner , we are able to ship to most destinations UAE.

 

CAN SOMEONE ELSE RECEIVE THE PACKAGE FOR ME?

Yes, you can. A signature is required from the receiver even if the name is not the same of the customer.

 

CAN I SURPRISE A LOVED ONE AND SEND THEM A GIFT?

Surely, you will find a dedicated message box at checkout where you can write your personal note. We will print the note and send it out with the package.

 

CAN I RETURN A GIFT THAT WAS SENT TO ME?

Unfortunately, we do not accept returns on gifts. All gifts are considered final sales.

 

RETURNS

WHAT’S THE RETURN POLICY?

You can request for a refund within 14 days of your delivery date using our free returns service.

Items must be returned with their security tags intact and in the same condition as the point of sale. Items sold under special discounts or promotions are not eligible for returns.

 

I RECEIVED A DAMAGED/DEFECTIVE/INCORRECT ORDER - WHAT DO I DO?

This is our mistake and it should not happen. At BALQEES, we strives for the optimal quality and highest respect for our customers. Our brand and delivery partners take tested control measures to ensure that the products reach you in the best conditions. However, in the case that an order has arrived damaged, defective or incorrect, please Contact us immediately and we will help you resolve the issue.