Refund & Cancellation Policy –is the compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers.

Cancellation & Replacement policy is to be stated on the website if allowed, the expected time span for the reporting an item/goods order to be cancelled/replaced and the related conditions. The conditions under which cancellation & replacement will be allowed has to be mentioned. For eg:

  • The wrong product was sent by the merchant.
  • The product is defective.
  • The product was damaged in shipping.
  • The item was not delivered on the agreed time.
  • Refunds will be done only through the Original Mode of Payment.